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Joomlabamboo Support Options

We pride ourselves on providing top level support for our Joomla products and we have a number of ways that you can get help for using our Joomla templates and Joomla extensions.



Documentation and Knowledgebase

jbLeafOur new knowledgebase and Joomla template documentation repository is a comprehensive resource for working with our joomla templates.



Support Forum

jbLeafWe offer 24 hour sterling support via our Support Forum. If you have a question regarding a template or need to research information regarding a template that isnt in the documentation then feel free to browse our forum.



Ticket System

jbLeafOur secure Ticket System enables members to place support requests that require confidential login access to their site. Please feel free to open a support ticket if you have a request - you can follow up with each request via your profile page in the support ticket tab. 

Please note that our ticket system is only available to paid members of our Joomla Template Club.



Twitter Updates

jbLeafWe are also very active on twitter and in addition to the main Joomlabamboo twitter account you can also follow our JB Activity update stream which is updated everytime we release, fix, post or add to the Joomlabamboo catlogue and documentation.



Contact Us

jbLeafIf you have a pre sales question or question regarding your membership please use our Contact Form.

Please do not use the contact form for support related queries, if you have a support question please create a new thread on the Support Forum or a support ticket in the Ticket System.



Frequently Asked Questions

jbLeafA selection of Frequently Asked Questions to browse before looking at the forum, posting a support ticket or contacting us via the contact form.




Please note that due to a recent server move if you are having trouble downloading templates or progressing through the checkout you may need to clear your browser cache. Please contact us if you have any further trouble.



Select one of the following plans to join our professional Joomla template club.

Our subscriptions do not auto-renew and you can continue to use the templates you download, after your subscription has expired.

Looking for access to our free Joomla extension downloads?
You can sign up for free here.


Coupons for renewing members.
Renewing members receive a 20% discount off their renewal when they use the coupon "jbrenewal".
While previous members (with an expired subscription) can use the coupon "jbrenewal2" to receive a 10% discount off the renewal price.

  • Addon Service -
    Template Rebranding

  • $



    One Time Payment

  • This add-on service entitles you to remove the Joomlabamboo logo from the front end of your template. This add-on is included in all developer level subscriptions.
    This option is only available to members with a current subscription.

  • Addon Service -
    Quickstart Express

  • $



    One Time Payment

  • Sit back and relax while we install the template for you. The Quickstart express package can be used if you need help installing our quick start packages on your server.
    This service is available to existing members only.

Need more information?

Additional Services
The following services are available to all subscribers who have a current subscription and can be purchased from your profile page.

Template Rebranding - $29 USD.
This service gives you permission to remove the Joomlabamboo logo and link as featured on the demo site for the template. This option is available for all subscriptions other than developer subscriptions which are automatically given permission to remove the Joomlabamboo logo.

Quickstart Express - $49 USD
This service involves us setting up the quickstart package on your server. The quickstart package is a snapshot of the demo site that enables you to get online and adding content without any of the template setup.

Subscription Upgrades
It is possible to upgrade your subscription if you need to change the length or level of the subscription. Please contact us via the contact form for information on how to go about upgrading your subscription.

Coupons for renewing members
As a big thank you to past and current members we offer to coupons that can be used on any subscription renewals. Current members can use the coupon "jbrenewal" to receive 20% off the renewal price and past members can use "jbrenewal2" to receive 10% off the price of renewal.

More Questions?
For more frequently asked questions visit our faq or send us a message via our contact form.

Do your subscriptions auto-renew?
Our subscriptions do not auto-renew. Each payment is a one off payment and you can continue to use the template on your site after your subscription has expired.

What does the domain limit mean?
All non-developer licenses have an implied limit for the number of domains you can use our Joomla templates on. You can use multiple templates on a single domain and have it count towards only one domain entitlement.

What is template rebranding?
Rebranding means that you have permission to remove the Joomlabamboo logo form the bottom right corner of the template. Instructions for doing this in the Zen Grid Framework templates can be found here.

What is customisation support?
Customisation support refers to the level of help we provide for customising your Joomla template. This support is provided via our forum and ticket system and is available for all developer level subscribers. This support is limited to help with changes to html and css and does not extend to customising deeper php or javascript implementation.

Can I use the template on my site after my subscription runs out?
Yes. Membership to the template club entitles you to access our download area for the time period of your subscription but any template you have downloaded during that time are yours to use for as long as you like. The number of templates you are entitled to use on concurrent sites however does not change.

What is lifetime support?
Lifetime support is available for all developer level memberships and means that developers do not have to renew their membership in order to access our support forum or ticket system.

Non-developer subscribers are required to renew their membership after their subscription has expired if they want to get access to support for our club Joomla templates or Joomla extensions.


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