Hello

I am using the profile template and have an error with the background color of the body, one template option is to apply a pixel effect to the background, but does not cover the entire page, It appears a strip at the bottom of it,depending on the content of each element of the slide, if the height of the content is small,a white strip appears in the footer, if the content is large, as in the element slide contact, the white strip disappears, they could help me fix it?

My site si www.zetap.net/

Attached a screenshot.

Thank you !

Hi

At the moment I can't see this on my screen - is this still a problem?

Cheers
Paul

Can I also check what version number of the template you have installed

Cheers

Hello

Yes, the problem continues, I tested it on two different computers and persists. Another thing I noticed is I press F11 and step the browser full screen, the white strip disappears, returning to the normal screen appears again.

The version of the template is JB_Profile_J3 + _v1.0.4

attached video screenshot

Thank you !

I could not send the video, you can download it from www.zetap.net/capturas/zetap-profile.mp4

Thank you

Hi

Can you advise me of the browser you are using - together with screen size you are using

Cheers
Paul

Hello

Of course

Pc desktop: 19 "monitor screen resolution 1366 x 768 tested in firefox and chrome
Notbook: 17 "monitor screen resolution 1366 x 768 tested in firefox and chrome

Thank you !

Thanks

I'll have to check with the team as I can't reproduce this myself

Cheers
Paul

Perfect, await.

Greetings and thanks !

Hi Raul,

I can't seem to replicate this either.

Do you have another computer you can test this on?
Thanks

Hello Anthony

I tried the site on many different computers, different monitors, different operating systems, different browsers and in all cases the problem is visible, at the bottom of page one white stripe appears when the element content of the slide is small, slide1 at "home" in the slide2 "servicios".

Tell me what browser and that your screen resolution you tested, to see if I can replicate here in good condition

But I need help to solve this problem.

Thank you !

Sorry on the delay on this

I'm on a pc with a screensize 2560 x 1400

Is the site still the same as your most recent post?

Cheers
Paul

Hi Paul

that's a higher resolution than average to monitors used, I do not have as check on that resolution, ¿could you see it on 1366 x 768? ¿ could you see the video recording showing the error? www.zetap.net/capturas/zetap-profile.mp4

Yes, it is the same site www.zetap.net

I hope you can help me, thanks!

Hi Raul,

Can you create a ticket for the site - please include ftp details

Thanks
Paul

Hi

I have already created the ticket you requested and included ftp access data.

Greetings !

Thanks can you add the ticket number so I can check

I can't seem to see it

Cheers
Paul

Apology, had not submitted the ticket, sent now, it is the number SUPPORT-A3741CRAXA

thanks

Thanks

Cheers
Paul