Hello Team,

After updating to the new Firefox Version 38.0.1. there's a black line showing between "top1" and "top4" every time you click a button or refresh the page.

This error does not occur with Google Chrome. It was also fine with the previous Firefox version.

So far I use Venture Version 1.3., but I also gave it a try with Venture Version 1.3.1 without success.

Regards,
Benjamin

Hi Benjamin,

Do you have a link for the site?

Cheers
Paul

Thanks for the quick reply Paul. That's the adress: www.pfotenprinz.at

By the way it works also fine with IE 10, so it's really just the new Firefox.

Cheers

Hi Benjamin,

Is this on a mac or a pc?

What screen width are you seeing this in?

I can't see this on my PC with the latest version installed

Cheers
Paul

Well Windows 7 with a 15 inch display.

If it's too much of a specific error, I would appreciate an offer for a custom block.

Cheers

Hi

Is the mobile menu showing at your screen width?

If you disable the animation effect does the line disappear?

At the moment I still can't see it on my machine

Cheers
Paul

Hello

Mobile menu is not showing at my screen width. I also checked with my smartphone and there the mobile menu is showing but it works fine.

When animation is disabled, the black line is also gone. Also the black line only apears like for 1-2 seconds if you click on the menu or refresh the page.

Cheers

Hi Benjamin,

Thanks for the info I'll ask one of the team to take a look when they are online

Cheers
Paul

Hi Benjamin,

Are you able to view the site on a different machine as we can't reproduce the issue on our machines

Do you get the same issue there?

If you try different animation effects - do you still get the same line - what animation effect do you have currently?

Cheers
Paul

Hi Paul

I've also tried on a different machine and could not reproduce it either.

The black line also comes with different animation effects. Right now I use lightSpeedIn.

Thanks for looking into that issue,
Benjamin

Not sure what we can do with this without being able to reproduce the issue

Do you see any kind of error in the console?

With your laytop what screensize does the site display at? - if you use the chrome developer tools and resize the screen with that toolset open it should tell you the screen width

Cheers
Paul

Well many thanks for trying.

1343 x 705 is the screensize and I don't see any kind of error in the console.

If it isn't solvable, I will turn the animation off. So thats an doable option.

Cheers

Hi

Thanks for the info - I can't see it at that width either

I'll ask the team again if anybody sees the problem at this width

Are you able to inspect source to see where the line is styled?

Cheers
Paul

Big thanks for your effort!

Firebug shows the following line activated:

<section id="topwrap" class="clearfix no-change-phones zen-animate lightSpeedIn fullwidth animated" style="visibility: visible; animation-name: lightSpeedIn;">

It also seems that the black line is showing inside the <div class="zen-spotlight">. The black line starts at the content of "top1" and goes all the way till the ending of zen-spotlight.

Cheers

Are you able to see the css that is causing it?

Cheers
Paul

If it stays on screen can you perhaps do a screenshot of the inspector panel so we can see the css and html

Cheers

Do you need another screenshot? Please don't hesitate to say what I can do to assist in this matter.

Cheers

Hi

Is it possible to inspect the black line or is too quick disappearing off screen?

Also is it possible to experiment changing the browser window size e.g change the browser width and/or height and then refreshing the screen

Cheers
Paul

The error remained changing the width of the screen (sreenshot 03 and 04)

However changing the height of the screen has an impact. After reducing the screen to a certain size, the error is gone after refreshing the browser. (screenshot 05)

Cheers