Hello,

I created a JoomlaBamboo Portal based website for a client that works fine. I have started work on a second new site for the same client using the New Lifestyle template.

The site displays correctly on my Windows7 computer, but my client using WindowsXP is seeing strange behavior. It is as if the smartphone display options are being used by her desktop machine. I am including a screen shot from her computer.

For example, the sidebar uses the full screen as it would on an iphone.

The url is pataonline.org/newsite/

I did not get any results from a forum search, but I'm hoping that maybe you have seen this before.

Many thanks,

Charles Young

The client is using IE8 to view the site?

Cheers
Paul

Hi Paul,

My client is using Chrome and Mozilla - both exhibit the problem. Her computer is an older model.

I tested on an Apple using Safari and that works fine.

Thanks

As they are using winxp are they updated to the latest browser versions?

Cheers
Paul

No, I doubt that the browsers are at the latest revision. Her point is that the website should display correctly on older PC's that are not at the latest software level.

I'm caught here in the middle.

Maybe there is a template setting that could solve this? I'm not sure where to look, but remember that our Portal template works fine.

- Charles

Hi Charles,

It depends really some browser versions had bugs in them - what version numbers are they using?

We only support the latest browser Chrome / Firefox versions given the sheer amount of releases/updates there are

Cheers
Paul

Hi Paul,

I understand your point re. support.

Two counterpoints I would make:

1 - Portal works fine, New Lifestyle does not
2 - Support for back-end issues should require the developer to be using up-to-date software. My client's point is that the site front-end should not appear to be broken even on older browsers or in this case two browsers (Chrome and Firefox)

I'm just hoping for an idea of where to look in the template configuration or CSS for a difference in settings.

Thanks for your help and patience on this.

- Charles

Hi Charles,

Both Chrome and Firefox have had silent updates for some time now (Chrome since an early release and firefox for 2 years)..

Can you please check the version numbers of the the browsers they are using?
There is little we can do without knowing what they are viewing the site on.

If they are using ie then please check if they have compatibility mode enabled.

Regards,

Rob

Hello,

Here is the info from my client:

Chrome is Version 41.0.2272.101 m (this I used for the screen shots)
Firefox: 3.6.13
Explorer: 8.0.6001.18702
"All look the same."

Could it be something with WindowsXP ?

Many thanks,

Charles

Hi Charles,

That firefox version is 4 years old - the current version is 36.0.4
The version of is give or take about 5-6 years old and was out of date even at release

If the client uses IE8 I would strongly advise them for their own computer security to use a modern browser

The Chrome is up to date and it displays the same as the other two? - is that correct?

Cheers
Paul

Hi guys,

Thanks for your last reply. I hope you had a nice weekend.

All three browsers are having the same issue.

Maybe I have a wrong template setting. Here is a login you could use
The url is pataonline.org/newsite/

/* removed */

Thanks again,
Charles

Are we looking at this on a particular screen width?

Cheers
Paul

Hi Paul,

I think I now have a partial understanding of what is going on with the New Lifestyle template site.

I did a website based on your "Base3" template that I asked this client to view and report back. She sent a screen shot which I am attaching.
The url is homesharecivano.com/
As you can see, the top (main) menu wrapped around to display two of the tabs on a second line. That told me that while she was reportedly using the full screen on her desktop, she was using more zoom than I would use. So then it became easy for me to duplicate the problem and see what she was seeing.

The difference in behavior that I now see is that the Base3 template starts a second line for the horizontal menu before collapsing to a mobile device display mode. The new lifestyle template goes more quickly to mobile mode without as much wrapping the menu.

I plan to solve this by either shrinking the logo or moving it completely to the banner position, allowing more room for menu items.

I thought this might be useful for you to know. Maybe there is a parameter governing this which could modified to allow behavior more like that of Base3. I would be curious see what your observations are.

Thanks for your help.
Charles

the attachment from the previous reply, this time as a jpeg file

Right so the problem is the client is viewing on a screen width where both the menu is collapsed and the slideshow hidden?

Cheers
Paul

Hi Paul,

You can duplicate this by gradually shrinking a browser window by using the mouse to grab the right side of the window and dragging the edge gradually to the left.

What I see is this:
First the menu disappears, and the sidebars become full-width. Then, with further shrinking, slideshow (banner) goes away.

The New Lifestyle may be more prone to this because the menu and logo share the same width area.

An interesting phenomenon.

Cheers,

Charles

You can alter the breakpoints for T3 based templates in theme magic

Its common for slideshows to be hidden at mobile widths

Cheers
Paul

Hello again,

My problem has evolved into a different one. I now have the logo superimposed over the banner images. This give more space for the menu.

However, now the menu does not display in any of the responsive formats. When I look in the template manager, there is no "eye" in the upper right corner of the menu position.

I can't figure out why or how this happened. I hope this is something that will be obvious to you.

thanks once again,

Charles

Hi Charles,

Which site are we referring to?

Cheers
Paul

Hi Paul,

The url is pataonline.org/newsite/

login:
/* removed for security reasons */

Thanks for taking a look.

- Charles