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Unable to download anything

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I am not able to download anymore.

Whenever I want to download something, the website redirects me to buy a subscription.

As I am a LifeTime Developer that seems a little odd to me ;)
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Last Edit: 6 years 4 months ago by Tom.
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ah - sorry about this

I'll ask Anthony to take a look at what's gone awry

Cheers
Paul
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Paul regarding my last ticket: I agreed with Anthony that I would buy a 1 hour block for paid support.

I can not find where I can buy that / sybscribe to that?

Do you know where you can do that on the website?
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Last Edit: 6 years 4 months ago by Tom.
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Hi Tom,
Sorry about that - not sure why but the account had reset to free.

Should be ok now.

Thanks
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Hi Tom,

We've just re-jigged the system - if you access your profile page you should see "addon services" and in there you can purchase support blocks

Any problems please let me know :)

Cheers
Paul
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Hi Paul,

I was able to order the 1 hour block for support and it has been paid and invoiced ( PayPal )

However two questions remains:

1. Where can I find the order, and how to link it to the ticket.
2. We need a bit more complete invoice than the one I can download on the site.

It should mention all your Company data as wel as ours.
The invoice should als mention that VAT has been excluded.

Created Ticket for that.

Thanks in advance

Tom
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Last Edit: 6 years 4 months ago by Tom.
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Hi Tim,
Thanks!
The invoice template needs to be updated but I can issue you one anyway.

Please create a ticket with all the details and we can look at that today or later this evening.

We need to add the extra info to the profile area as at the moment its missing.

Thanks
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Now I am not able to create a ticket anymore? :ohmy:

I would like to put my Company Data in it, so it is not visible to everyone on the forum
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Hi Tom,

Strange things are happening with our permissions. Sorry for the inconvenience.

Which error message do you see?

Thanks
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Anthony,

no error messages. Just that I have to renew. :P

I have to sign off for now. ( late in the evening ).

Hereby our Company Data:

Our Company Data:

Removed ""

Could you copy them and remove them from the forum?

Good night ( have a nice day :cheer: )
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Last Edit: 6 years 4 months ago by manh.
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Hi tom,

I've removed the data from the thread

I've alerted Anthony about the problem - we will fix this asap

Cheers
Paul
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I've also created a ticket for you but I'm not a 100% sure if you can reply to it

Cheers
Paul
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My account is still not in working correct. I a unable to reply to Anthony's question in the latest ticket created by Paul.

I am unsure what Anthony means by me missing the details?
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sorry for the problems you are having - I've asked Anthony to take a look again

I think the missing details refers to a glitch on the addons system

Cheers
Paul
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Hi Paul,

It seems that my subscription is constantly being reset from LifeTime Developer to none ( or free ).

Let's hope Anthony can fix it.
( And take a look at my ticket request for customisation ;-)

Thanks for the reply anyway :)
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Can you try again with the downloads - Anthony reset the membership to lifetime

sorry again for the delay

Can you let me know either way :)

Cheers
Paul
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Seems to be OkK now. Tom
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Able to access the ticket ok?

Cheers
Paul
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Hi Paul.

I am able to acces the tickets again ( however not able to edit a ticket post, but perhaps that is how it works ).

Forum post also seems accesible again, ... so far so good ....

Did you mention to Anthony about the invoice we need for our administration?
And is there any planing on the customisation ticket?
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Can you add a new post to the ticket?

I've not been able to speak to Anthony but have added the details to our internal system - I wasn't quite sure what they were for :)

I'll ask him to check out this thread when he is awake

Cheers
Paul
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