<DELETED>
Edited to remove a request that was made by mistake on my part. I had missed recognizing plain text as a working link - please ignore this thread.

Anthony - thanks for the kind reply - sorry I wasted your time with my old eyes not seeing the link that bit me.

Hi there,

Sorry for the frustration.

In membership type tickets there is no need for a site url but those fields will appear if you choose the technical support department.

If you go to this link:
www.joomlabamboo.com/index.php?option=com_rsticketspro&view=rsticketspro&Itemid=205

You should be able to see your tickets.

There haven't been any other reports of trouble replying though. Can you provide a screenshot perhaps or which browser you are using.

Appreciate the feedback.

Thanks.