Sorry for the delay - it's been activated now.

Anthony

I think PayPal did the same thing to me and failed to push my payment information to jb. I got my confirmation e-mail, but when I login I have no subscription rights. Please help!

Hi

Sorry for this hitch it should be sorted within the next couple of hours - is that ok?

I don't have access to the payment handling but Anthony or Seth will be on hand to sort it shortly

Sorry again for the hassle
Cheers
Paul

Welcome to Joomla Bamboo by the way

Cheers
Paul

Fair enough. Thanks for being so quick to respond here.

Hey thanks for joining and apologies for the wait.

Your account should be ok now.

Anthony

How long before I can use my subscription?

Kind regards,

Mike

Hi Mike,

Sorry about that. Should be ok now.

Thanks for joining.

Anthony

Hi,

Having a similar problem, Paypal says the payment has completed but unable to download any templates.

Thanks in advance.

Chris.

Hi Chris,

Sorry you are having problems - We should be able to sort this within the next hour or so

Welcome to JB

Sorry for the hassle
Cheers
Paul

Hi Paul,

No problem, thanks for your help and sorting.

Chris.

Hi Chris,

Thanks for joining and apologies for the delay.

You should have access now.

Anthony

No problem, thanks for sorting so quickly.

Chris.

Thanks!

Hi Anthony,

I'm having the same problem. Just signed up. Paid with PayPal. Can't download.

Looking forward to working with my new template! Any help would be appreciated.

Hi

Sorry for the problems you are having - it seems to be a problem thats cropping up a bit too frequently with Paypal

I'm afraid I don't have access to the payment systems - I've flagged it up to Anthony but he works Aussie time.

Can you wait to late this evening or is there something you need to download now?

Sorry for the hassle
Cheers
Paul

Thanks for the quick reply, Paul.
No one will be maimed or injured if I can't download the template right away. But I'm kinda on hold until I can. Let me know how it shakes out.

Hi

Looking at the clock it will probably be 7ish hours before Paypal is given a kick.

If this is too long let me know

Cheers
Paul

Hi there,

Thanks for joining.

It's all clear now. The issue is that there is sometimes a lag between processing the ipn from paypal and some other variable in the system.

Apologies for the wait but you should be all clear now.

Anthony

Great! Thanks so much.
Nick