Hello Everyone... I'm a novice at joomla and have been trying to implement JBFAQ on my site.
I've read the install instructions many times and looked through several support posts but no luck figuring it out...here's what I would like to do:
1. Create a link on the joomla main menu to the jbfaq section.
2. when users click on the menu link which will be called "FAQ" they will go to a page and see all of the FAQ topics
3. I have created a FAQ category, a FAQ section and have created Q/A articles into the FAQ category.
4. I created an article and in the title put in the { loadposition FAQ } text but without spaces so it looks like this {loadposition FAQ}. Also put the same thing into the alias and content area. I put this article into the uncategorized category and section per the instructions.
5. I then went into the menu manager and selected the mainmenu and added a new menu item but do not see any FAQ option...so I maid the category a article layout and selected the {loadposition FAQ} article.
6. When I click on the FAQ menu link...it takes me to a page but does not show any Q/A articles. I have made sure that in the module I specify the correct ID for both the FAQ category and FAQ section.

PLEASE help as I'm not understanding where things are going wrong. Any assistance is GREATLY appreciated. THANK YOU IN ADVANCE AND GREAT EXTENSION!

I've been trying to figure this out for a while as well. I've read the the documentation here and solutions posted previously but steps are definitely missing. Too much is assumed. Can you please post some thorough documentation.

Thank you for creating what I believe is the best simple FAQ component that exists. I need a little more help though.

Hi folks,

Good to get this feedback. @untarded would be good to know where Ive missed a step or assumed knowledge.

@andy the first step isnt really necessary because the faq section isnt being loaded directly.

Step 4 - The name for this article should be whatever you want to call your faq. So you might call it Frequently Asked Questions. {loadposition faq} is only need to load any modules that are published to the faq position.

Step 5 - Just needs to link to the article called Frequently Asked Questions.

Did you assign the module to the FAQ moduel position?

2. Go to the JB FAQ module admin and in the module position dropdown box type FAQ.

Seems like that might be the step that was missed.

Thanks Anthony

Thank you Anthony for your reply. I'm still not getting this right..

Ok here's a step by step of what i've done..

1. Installed module
2. created a category named FAQ (ID 3) and section named FAQ (ID 7)
3. Went to module and put the module position as FAQ (manually typed it in) and put in the category and section ID's as 3 and 7. Enabled module
4. created a article and gave it a title of "frequently asked questions", in the body of this article put in the {loadposition FAQ} text and saved the article under the section and category of FAQ. Published the article
5. Went to main menu and added a menu item called FAQ Section. Made the menu item TYPE as "category list layout" Enabled the menu item.
5. Went to my site's homepage and click on the "FAQ Section" menu link and it takes me to a new page where it tells me that there is 1 article. I click on this and just shows a number "1" and no text. Under it appears a "page" icon which allows me to create a new article.

I think I'm misunderstanding the whole { loadposition FAQ } part. Is what I've done correct or do I need to make changes?

THANK YOU AGAIN FOR YOUR HELP!!

Step 5 - Create a menu item linking to the article only eg articles - article layout then choose the frequently asked questions article.

That should get it working.

Thanks Anthony

Well, I took your suggestion but no luck.

In the body of the "frequently asked questions" article I put { loadposition faq } (with spaces) and {loadposition faq} (no spaces)

I also assigned this article into a DIFFERENT category than the faq category as I believe that is what the instructions say and I put it into the faq category with no success.

Here's a screenshot of what I see when I click on the faq menu link:

1st pic shows faq and a sublink that states faq and how many articles...then when I click on the sublink i get a faq heading, a filter option and display # dropdown and then just see numbers 1,2,3 with no text or anything.

In the jbfaq module I have also set the module parameters to NO in "include JQuery and Include CSS" but no luck either.

Any guidance extremely appreciated. I'm using Joomla version 1.5.3 with rocktheme template catalyst.

THANK YOU AGAIN!

You are still linking to the category - you need to link to the article that contains the {loadposition faq} snippet.

I have a question,

I have a section and multiple categories under the section how can I have the FAQ engine separate this? for example


SECTION FAQ

Category 1 Title
+ Question 1 from category 1
+ Question 2 from category 1
+ Question 3 from category 1

Category 2 Title
+ Question 1 from category 2
+ Question 2 from category 2
+ Question 3 from category 2

right now all you can do is either bring in ALL the articles from the section or specific category but not be able to separate them

Hi hrary,

The way to achieve this is to publish the multiple faqw modules to different positions. eg publish the first faq to faq1, the second to faq2, the third to faq3 and so on.

Then in your content item you would do something like this:

---

Here is some intro text for the first faq.

{loadposition faq1}

Here is some intro text for the second faq.

{loadposition faq2}

Here is some intro text for the third faq.

{loadposition faq3}


Thanks Anthony

Anthony,

I need some help.

I can't figure out what is wrong.

Installed the module and followed all the step in this forum post.

When I go to my menu item I just get the text that I have type in the article.

The {loadpostion faq1} doesn't seem to be doing anything.

Doug

Hi Doug, Are you using Joomla 1.0?

if so then you need to type { mosloadposition faq1 }

Without the spaces after the first bracket and before the last.

Cheers Anthony

Anthony,

No version Joomla 1.5.

Doug

Is the loadposition plugin published?

Anthony,


I don't have a Load Position Plugin.

Content - Load Module is the only thing close.

Doug

Yep sorry thats the one - I assume its published.

Is the FAQ module published to all menu items?

Anthony,

Yes, Faq Module is published to all menu Items.

Doug

Ok - have you got a link? and perhaps email me some login details. You can use the contact form if you like.

Thanks Anthony

Anthony,

I don't have the site live yet. I'm working on it local.

Any other suggestions.

Doug

Hi Doug,

Cant really say. Here is a checklist:

1. Make sure the moduel is published.
2. Make sure its published to a menu item
3. Make sure the loadposition plugin is enabled
4. Make sure no spelling mistakes in the loadposition syntax

Beyond that I really couldnt say without being able to see it