Hi
I have just been to the back end of a client's site to make an adjustment to the template settings and I find that all the settings boxes are empty....image below





However, the original settings are showing on the front end. Is this something that you have come across before? Any help would be greatly appreciated.

site: www.palmacademy.co.uk

Thanks

Malcolm

Hi Malcolm,

I have a forbidden 403 on the url

Do you have a backup?

Cheers
Paul

Hi Paul
The url is working fine for me. Not sure why you can't get on. Can you try again?

Yes I do have a backup

Regards

Malcolm

Hi Malcolm,

Admin tools installed?

Do you have a firewall on the site?

Thanks
Paul

Hi Paul

Yes, I do have admin tools on the site. Only firewall is through Admin tools. I have noted previous comments about admin tools and have set these as suggested....

Regards

malcolm

Hi Malcolm,

Have you added analytics recently?

Hi Paul

No, Google analytics has been on for a long time.

Regards

Malcolm

Hi Malcolm,

With the settings have they been displayed since added analytics?

Do you have any other security extensions on the site?

Cheers
Paul

Hi Paul
This is getting really frustrating.

I have uninstalled Admin Tools and the Watchful client but I am still getting unpredictable behaviour when trying to save any settings Formatting keeps getting lost and often reverts to the blank "home" screen. I have even reinstated the vanilla .htaccess file.

Here are some images that illustrate the sequence of events (or some of them)













I hope that makes sense. Any pointers appreciates.

Malcolm

Hi Paul

I uploaded several images but only the last one is showing.

hmm right

the theme.css file is showing as 404

Might be easier if you open a ticket and we can take a look

please include cpanel details if possible as well as site access login

Thanks
Paul

Will do Paul. I have redirected the url to my test server to keep client happy!!
Malcolm

Thanks

Hi Paul

Rob has been working on this and it seems there may be some corruption of the template files. Why this is we haven't found out so I completely uninstalled the template and reinstalled a fresh copy and reset it up. It seems to be working at the moment. I am not going to "fiddle" further with the settings as I am convinced that there are some glitches that sometimes manifest themselves.

I am considering moving the site to the Build-r template using the Responsive theme option. Do you have any view on that?

In the meantime once again many thanks for your support.

Regards

Malcolm

Hi Malcolm,

Buildr does have more flexbility in module positions and styling options

Speed wise pretty much the same

Most users would build the site on development server space with it being a different template

Cheers
Paul

Hi Paul
I will certainly be developing on a test server!! What I have learnt from this, and it may be of guidance to others is that trying to change settings on a live website with Akeeba Admin tools fully operational is probably going to cause problems.

The excellent guidelines here:

docs.joomlabamboo.com/zen-grid-framework-4/overview/Using-admintools-pro

seem to solve most problems, but the advice that you should develop a site before implementing admin tools is something that I will be following in the future.

Thank you and Rob again for the advice and support.

Regards

Malcolm

Hi Malcolm,

Yes agree on that

I treat admin tools very carefully indeed - I have the same relationship with sh404sef

Have a great weekend

Cheers
Paul