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Oh dear.. now a huge problem....NO MENU IN CLIENT'S BROWSERS HELP

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9 years 10 months ago
In some desktop browsers the menu does not show up... really embarrassing..
I checked it out in Sauce Labs on Firefox and sure enough.. see attached...
should I submit a ticket?

thanks
elizabeth
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9 years 10 months ago
Hi Elizabeth,

do you mean that nothing happens when you click the icon for the menu?

Cheers
Paul
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9 years 10 months ago
no_menu.jpg


This is the mobile menu icon

Cheers
Paul
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9 years 10 months ago
the desktop browser was the full width of the desktop... not narrowed for mobile device view... I tested in sauce labs and
confirmed..

thanks
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9 years 10 months ago
So with the desk top view how wide is the screen?
What browser is it?

Cheers
Paul
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9 years 10 months ago
Windows, both Firefox and Explorer
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9 years 10 months ago
the client said that his desktop screen was as wide as it could get and he has a big screen
I replicated the problem on Sauce Labs cross browser screening website.
should I open a ticket?
thanks
Elizabeth
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9 years 10 months ago
What is his resolution of his screen is it below 1030px wide?

As that is the break point - if his display is less than that it could be the reason

I'm on a wide screen (graphic editing monitor) also but at high resolution and it works fine for me in firefox and IE

My resolution is 1920 x 1200

Cheers
Paul
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9 years 10 months ago
All looks fine here on my various screens from 400px to 4000px.
Not sure whats going on there.
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9 years 10 months ago
At any resolution below the navigation collapse point the menu appears as per Paul's screenshot above with the off canvas menu.
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9 years 10 months ago
thank you. I will ask him what his screen resolution is,
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9 years 10 months ago
No problem - let us know how you get on if you can :)

Cheers
Paul
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