Sorry if this is wrong forum category.

I've been with you for several years, and I might renew for another period, but I've been a little bit conserned about what the future at JoomlaBamboo might bring.

Before I renew I wanted to check what the new move to ZG4 was all about. Template releases for october is delayed and now I am locked out because previous subscription period just ended.

Hope you can give me access to the templates that I normally would have had access to if it wasn't delayed.

Best regards
Thomas N.

Hi Thomas,

Yes certainly we will do this - we are very conscious of this issue

I will do this for you but not quite sure how to do this on the system - bear with me a few hours so I can ask how

Thanks for your patience

Cheers
Paul

For any other user in the same situation if you can let us know and we will address the issue if we haven't already

@Thomas I will get back to you tonight UK time when I've updated the account details

Cheers
Paul

Hi Thomas,

I've extended your membership till Dec 12 2014

Can you confirm you can download?

Cheers
Paul

Thanks a lot, Paul.

Download is working


Cheers
Thomas N.

No problem

Our apologies again - we are planning to release a template next week

Its taken a bit longer than expected with the new framework

Cheers
Paul