Same problem here. paid via paypal but still in 'free only' mode.

please advise.
/ed

Hi Ed,

Just replied to the email.

You should be all sorted. Let me know if you arent.

Anthony

I re-upped my subscription in November. The system indicates the correct number of days remaining and has a copy of my paid invoice, but list's me asa "previous member" and has disabled downloads.

Hey Virginia,

Sorry for the inconvenience. We've fixed this on our systems now. Let us know if you still cannot access it.

Cheers,
Jason.

It's not fixed.

Your account seems fine from here. What errors are you seeing?

Anthony

it wasn't allowing me to download - it kept telling me I need to subscribe. Now it appears to be ok.

Thanks

Great - glad its sorted now

Anthony

Same here, just paid and no access. Says payment uncleared in profile/invoices even tho it's gone out of my paypal acct?
Please sort
Thanks
Jeff

Hi Jeff,

Sorry about that - I sent you an email earlier this morning.

Let us know if you still have trouble.

Anthony

Sorted thanks

Thanks Jeff

Same here. Upgraded subscription, logged in and cannot access anything but free templates.

Fix please:)

All sorted - sorry about the delay.

Anthony

I purchased a 6 month Subscription. I got the PayPal confirmation, but never got the registration instruction from JoomlaBamboo. I need to access my account ASAP. Help.

Oops, thanks Anthony. That was a 2-second reply wait! Great customer service.

Hi there,

I just responded to your email. Looks like the confirmation email was lost in transit.

Thanks for joining.

Anthony

Same thing happening to me -- Just signed up, paid $40.00 and cannot download a template! Very frustrating - especially considering I have a time constraint issue!

Hi there,

Welcome to Joomla Bamboo. Sorry to hear you are having issues.

Have you tried logging out and then logging in again? Also check that PayPal has made the payment properly and that you got a receipt.

Sometimes Paypal does not pass the payment details through properly and the subscription is not activated automatically. Unfortunately, I cannot fix that for you. If your subscription does not get processed automatically, it will get done as soon as Anthony is awake (4 - 5 hours from now).

Apologies for the inconvenience this has caused you.

Your account should be activated now.

Once again, apologies for the inconvenience.

Welcome to Joomla Bamboo!

I hope my account can be activated soon.