Hi Paul,

it's somehow a problem, I can't even anser in my own thread

So, the name of my client is Nils Hartig, we use the template at abibaro.de. He must have bought Bild.r 2 or 3 month ago, I guess. I don't have his credentials. So I had to register by my own.

Regards,
Stefan

HI Stefan,

Unfortunately we occasionally have non-members seeking support for templates and extension obtained from torrent sites

We ask people to login in using their credentials so they can fully access the forum and downloads

With this post being in a buildr thread which is a members only template non members can't reply to answers

So we need to you to log-in using your client's members details

Looking on our system I can't find a member under that email address I'm afraid

I will remove that address now as this is a public forum

Cheers
Paul

hmm doing a search for the name again I've found the account but has expired

Can you still login using the client details you may need to download a file and you can't as a free member

I've moved this thread to a free topic so you should now be able to reply

Cheers
Paul

Thanks for moving the thread.

My client has forwarded an expiriation mail of his membership in the meantime, the registation email address seems to be " "

So I guess, he will have to renew first? I don't understand the difference between your ticket system and the support forum.

Anyway, are you aware of those IE problems? If not, I have to find a solution anyway by my own. The considered page is www.abibaro.de

Regards,
Stefan

Hi Stefan,

The ticket system is for problems that require private access to a site e.g. problems probably requiring us to login with usernames and password to login to site

While the forum offers more generalised support to members and non-members using free extensions

Hi Stefan,

The ticket system is for problems that require private access to a site e.g. problems probably requiring us to login with usernames and password and the forum is public

While the forum offers more generalised support to members and non-members using free extensions

Moving to IE

Can you confirm the template version number?

Can you also confirm the IE version you are looking at?

Cheers
Paul

Also, can you restate the problems you are having in case I need to escalate the problem and ask a developer to look at this thread

Cheers
Paul

Hi Paul,

its at least IE 11 Version: 11.0.9600.18449 running on Windows7. I am not using IE normally, an abibaro.de User (it's a large multi-user plattform with 3000+ accounts and fast growing) gave me the hint for it, but I don't the version IE he's using.

This is the login-page: abibaro.de/login.html

The offcanvas-Problem is also visibile in a non-logged-state.

If you need a test account, let me know.

Regards,
Stefan

Hi Stefan,

Can you confirm the template version number you have installed?

Cheers
Paul

Hi Paul,
it's 1.1.5 from March 2016 (according to abibaro.de/administrator/index.php?option=com_installer&view=manage)

Regards,
Stefan

blog.joomlabamboo.com/how-to-joomla/how-to-find-a-version-number-of-an-extension-plugin-or-template

If not sure

Follow the same process but filter for templates instead

Cheers
Paul

Right its best to use the manage route and you can refresh the cache which sometimes updates the version numbers

Is the email address to send the latest versions to " " ?

I'd also suggest having a tested backup in place before installing

Cheers
Paul

Good morning Paul (in your better Good evening to Australia ,

yes, you can use this email address, my client will forward the mail to me. Or you use ""

Just for your understanding: I am an advanced expert for delevopping Joomla Extensions (mostly components rather than templates), but I didn't understand "to use the manage route".

Regards,
Stefan

Hi Stefan,

I think Paul was just talking about the most reliable way to get the version numbers of extensions.

The way I understand the issue is that there is a problem with the off-canvas menu and internet explorer?

If that is the case, can you please try adding the following css to a custom.css file:

Regards,

Rob

Hi Rob,
thanks

.sb-active.sb-slidebar { z-index:5; }

helped.

My other issue is not related to the template but to Joomla!,

see github.com/joomla/joomla-cms/issues/8689

You can close my topics now. Would you be so kind to erase all email addresses in the topics.

Best regards,
Stefan

Thanks Stefan

I have sent you the files just in case you need them further down the line

Cheers

And alas me and rob both work in the UK
So no sun for us

Best of luck working with the site

Cheers
Paul