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subscription not working

zentoolsIf you use Zentools please post a review at the Joomla! Extensions Directory.

I just signed up for the developers subcription, but am not getting access to any of the template downloads. Any idea how long this will take? Or if there is a problem with my account?

thanks
Coral
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  • Coral Wells
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Hi Coral,

Thanks for joining!

Ive just enabled your account manually. Look slike something happened during the signup process that didnt automate the ipn.

THanks and apologies for the inconvenience,

Anthony
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  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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I have exactly the same problem. I have subscribed but can only download free templates. Please can you enable my account.

Thanks,

Simon
  • Simon Norman's Avatar
  • Simon Norman
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Hi Simon,

Apologies for the inconvenience ... Ive just enabled your account.

Thanks for joining!

Anthony
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  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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HI,
I was able to download a few days ago, but cant get to the club templates now. I have a developers license.

Thanks,
Bob (bobbojo)
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  • Bob Bojorquez
  • Free Extensions
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Hi Bob,

I just checked that username but I didnt see any past memberships with it. Did you have another possible username or email address I can check?

Thanks Anthony
  • Anthony Olsen's Avatar
  • Anthony Olsen
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Actually try : bojo
  • Anthony Olsen's Avatar
  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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Same situation too! I just became a developer and cannot get access to the club templates.
  • Kevin Peeples's Avatar
  • Kevin Peeples
  • Previous Member
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Hi Kevin,

Just checked your account and you probably need to log out and then in again.

Thanks for joining!

Anthony
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  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
  • 23925 posts
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Hi There,

I have the same issue. Just paid successfully through paypal and the download area is still empty.
Can you help ?
  • veryflex's Avatar
  • veryflex
  • Previous Member
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Hi Sorry for the delay.

I just checked and everything seems fine for your account. You may need to log out and then log in again.

Let us know how you get on.

Anthony
  • Anthony Olsen's Avatar
  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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Hi,

I appear to have this same issue. Payment was sucsessful but I am only showing acesss to the free templates.

Regards,
Simon
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  • sridley
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Working now! Thanks!
  • sridley's Avatar
  • sridley
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Great thanks :)
  • Anthony Olsen's Avatar
  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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Hello,

I appear to have the same problem. I just purchased a 6-month developer plan, received my registration email and logged in and did not have access. I logged out and then in again, cleared browser cache, logged in again--still do not have any subscription privileges.

Appreciate your help so that I may start using your templates.

Thank you,
Evan Mann
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  • evanmmann
  • 3 Month Basic
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Hi Evan,

Apologies for the delay.

Your account should be fine now.

Thanks for joining!

Anthony
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  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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Hi, Anthony,

Thank you for the email. I just wanted to post a reply in the forum thanking you for your fast response! (on a Sunday, too)

--Evan
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  • evanmmann
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My pleasure - except its Monday morning here now :)
  • Anthony Olsen's Avatar
  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
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Hello

I just joined as well with the 6 month personal plan and I am having the same problem. I can only access the free templates/extension. Can you activate my account as well??

Thanks!
  • SBSM's Avatar
  • SBSM
  • Previous Member
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Hi there,

Ive just enabled your account - sorry for the inconvenience.

You may need to log out and then in again.

Anthony
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  • Anthony Olsen
  • LIfetime Developer - Big Bamboo
  • 23925 posts
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