I CREATED A TICKET - HOPEFULLY THAT CAN HELP RESOLVE MY PROBLEMS.

Our apologies for any delay - I can see your ticket on our system

We will respond via the ticket system - please can you confirm the url link in the ticket

Thanks
Paul

Hi Lidia,
as with all help requests, you have to add URL to your site. We already asked you for it and without this information we are not able to help.

So please, don't use capital letters and add URL.
Thank you

I DID add it on the last post. I'm not sure how to edit my ticket so here it is:

lidiamonroe.com

Thanks

Thank you.
So now I was able to complete your URL from forum post with access info from ticket (where was missing url).

But sadly, access info provided in your ticket doesn't work.

Ok, I just wrote a reply to the ticket, I forgot to capitalize in the password.

Hi

I provided detailed solution inside ticket. And please, understand that no matter how many times you post we are not able to help unless you provide requested information.

Thank you